AuSM Events

AuSM adds Tom Webb as guest contributor

CARY, N.C. - 

As part of continued moves to strengthen its editorial team, AuSM has added former Manheim and Cox Automotive chief economist Tom Webb as a guest contributor to its automotive and auto finance publications.

Webb retired in summer 2017 after nearly two decades with Manheim/Cox Automtoive.

Before he joined Manheim/Cox Automotive in 2000, Webb had worked for at the National Automobile Dealers Association for 26 years, serving as a spokesman and analyst for NADA.  He became a senior manager in PricewaterhouseCoopers’ automotive practice in 1999.

Among his many accomplishments, he authored the annual Manheim Used Car Market Report as well as developed and implemented the Manheim Used Vehicle Value Index.

As a guest contributor to AuSM, Webb will contribute one article each month, which will be published throughout CMG’s print and digital media properties.

The monthly article will appear in such print and digital publications as AuSM, SubPrime Auto Finance News, BHPH Report as well as associated enewsletters.

His first story is scheduled for the NADA Convention edition of AuSM (March 15 issue) and the NADA/AFSA conferences edition of SubPrime Auto Finance News (March/April issue).

“We are excited to bring Tom’s unique and thoughtful analysis of the used-car industry and the economy to our readers.  We’ve worked with him for many years at NADA and Cox Automotive and want to provide our readers with access to deeper insight and market intelligence with his monthly analysis,” said AuSM president Bill Zadeits.

“And, on top of his rich knowledge of the industry, he’s got a great sense of humor!” Zadeits said. “He’s a perfect fit for CMG and we’re proud to have him on our team.”


AuSM boosts events team

CARY, N.C. - 

In addition to building its editorial team, AuSM parent company AuSM has also continued to develop its events team roster for 2018 and beyond.

Longtime events leaders Marilu McQuilkin, who celebrated 10 years with the company in 2017, has been promoted to the role of Senior Director of Events & Marketing for AuSM.

Mor Aframian, who has been with CMG since August 2014 and was previously Events & Meetings Assistant and Online Community Coordinator, has been promoted to the role of Director of Events & Marketing.

McQuilkin and Aframian will continue to lead AuSM’s local and national events, which include Used Car Week, AuSM Canada, Women & Automotive: Canadian Leadership Forum and Automotive Intelligence Summit business conferences.

Additionally, CMG Conference Coordinator Lisa McGraw, who joined the company in 2010 and heads up management of conference registrations, has an increased role in managing of exhibit hall operations and other conference logistics.

Joining the team in October was Anthony Harrison, marketing manager for AuSM. In this new role, Harrison will lead conference marketing, event website editorial, speaker logistics and contribute to conference planning.

They will continue to work with CMG President Bill Zadeits, Senior Editors Nick Zulovich and Joe Overby, Staff Writer Chris Hart-Williams and Correspondents Sarah Rubenoff and Arlena Sawyers on the editorial team, along with Publishers Amanda Dunlap, Steve Leslie and Jessica Johnson.

“As we continue to grow and expand our events business this talented group of professionals will be the ones to lead CMG to the next level,” said Zadeits.  

“In an industry and world where we communicate electronically and digitally with more and more frequency, the importance of face-to-face interaction has become increasingly important,” he said.  “And, our events team at CMG is among the very best at bringing people together to learn, share, and inspire to build relationships and grow business.”

Stay tuned to AuSM for additional announcements associated with the new lineup for the year.


Auto auction holds 2 sales despite record lake effect snowfall

CARY, N.C.  - 

When faced with record snowfall and two sales scheduled just days after the storms, Greater Erie Auto Auction powered through — despite the 65 inches of snow Erie, Pa., got in less than two days.

Greater Erie AA assistant general manager and dealer sales manager Ryan Russell says what his auction experienced in late December and early January was like something out of a Michael Bay film.

“Whatever movie you’re seeing, it just punches you in the face with its loudness, and this is what’s happening,” he said.

“Basically, the snowstorm was like living in a Michael Bay movie — it started snowing, and it just literally never stopped, and we ran out of room in town to put the snow in places.”

Though 10 inches of snow is nothing to sound the alarm for within the Erie community, the record lake effect snow beginning on the day after Christmas brought challenges to Greater Erie AA that it had never seen before.

On Dec. 25, the city of Erie saw 34 inches of snow, for snowfall in any single day, reported the Erie Times-News

Over , on Nov. 22, 1956, the previous snowfall record was 20 inches, according to the Pennsylvania state climatologist.

“There were two sales when we were hit with the snow storm, scheduled for Dec. 28 and Jan. 4,” explained assistant general manager and fleet/lease manager Chrissy Briggs.

Russell, who not only works in Erie, but has lived in the community for over 35 years, said when he was out snow blowing his driveway for about the seventh time within a 24-hour period, there were people driving down a main road on snowmobiles who stopped at houses that were not plowed.

He said they were to going up to doors and asking people inside “if they were okay, if they had power, if they needed to get to CVS for prescriptions.”

“They helped an elderly couple shovel their driveway out so they could get down to Pittsburgh to visit their newly born grandson,” Russell said. “You know it’s just, it was amazing to see the community come together and help each other.”

“And it was amazing to see our team up here do the same exact thing to try and have an auto auction. It’s our livelihood and we had to do it, and everybody came together,” he said.

What is lake effect snow?

What Greater Erie AA experienced was lake effect snow, which is common across the Great Lakes region during the late fall and winter, according to the National Weather Service.

It happens when just enough cold air that often comes from Canada moves across the vast open waters of the Great Lakes.

As cold air passes over unfrozen and relatively warm waters rises, the National Weather Service says clouds that produce around can form and grow.

“What happened was the lake up here that we’re right next to was not frozen over. It is now finally, but at Christmas time it had not frozen over at all,” Russell explained.

When Lake Erie freezes over, he said the lake effect snow goes away. But when a storm comes across the lake, and the lake isn’t frozen, the storm can pick up more moisture from the lake.

The record-breaking storm in Erie picked up so much moisture from the lake that it couldn't move.

“And that’s how we ended up getting dumped on for two straight days,” Russell said.

“Normally it would just sweep across and spread all of the snowfall over a 75-mile wide radius. Well, it didn’t this time, it kept it to us at about 10 miles or 15 miles of the lake. It just didn’t move, for two days. It just kept picking up more and more moisture out of the lake.”

Snow emergency declared

During the historic snowfall event, Briggs said city officials declared a snow emergency for Erie and stressed that roads were “dangerous and impassable.”

“Ryan and I both grew up here, and you hear this weather forecast of about 10 to 18 inches, you think ‘okay, this is like another day, it’s really no big deal,’ because we know how to manage a foot or two feet, but not when you get it that quickly,” Briggs explained.

She said, “When they were calling for snow emergency, it was crazy — it was unbelievable; that’s what it was, it was unbelievable.”

Erie picked up more snow in less than 36 hours in this event than its previous 13-day snowstorm record, according to Briggs.

“We're used to this kind of stuff out here, and this was seriously a storm I’d never seen before in my life. I lived through it, and I can’t wrap my mind around how we got all the snow,” added Russell.

“It boggles my mind; it was like living in a movie — a disaster movie.”

The snow removal effort

When it came to the snow removal process, it truly required a highly driven team.

Leading up to the two sales scheduled around the historic snowfall event, Greater Erie AA had just a few days to plow through record-breaking inches of snow.

In addition to a snow plow that took on close to 55 hours of work in six days, more than 20 employees spent hours digging between vehicles to clear tailpipes to prep for the auction's post-Christmas sales, according to Briggs.

Though attendance was off as a result of the snowstorm, Greater Erie AA pulled 47 percent for its last sale of 2017 on Dec. 28.

“As much as we would have wanted that to be 67 or 65, we sold 47 percent,” Briggs said.

“Having a sale is better than not having anything,” she added.

While still experiencing snowfall, the auction’s next sale saw 52 percent of its vehicles sell.

AuSM strengthens editorial & conference lineups

CARY, N.C. - 

AuSM parent company AuSM has adjusted its editorial team lineup for 2018, as the company continues to build on the foundation of its industry publication and conferences.

Joe Overby and Nick Zulovich — senior editors of the automotive and auto finance publications at AuSM — will continue in their editorial roles while adding responsibilities as executive directors of CMG’s new Automotive Intelligence Council.

Their AIC positions are in conjunction with the upcoming Automotive Intelligence Summit, a new conference from AuSM set for this summer in Raleigh, N.C.

Overby and Zulovich have also been added to the content team for AuSM conferences, where they will focus on the agendas for CMG’s automotive conferences.

AuSM continues to build the editorial team, as well.

In addition to Overby and Zulovich, staff writer Chris Hart-Williams — who joined the team in 2016 — continues to report for CMG’s automotive publications and is taking on additional in-depth and feature story assignments.

Additionally, AuSM welcomed Sarah Rubenoff back to the team in 2017 as the copyeditor for all automotive and auto finance publications and the correspondent for AuSM Canada.

In addition to her editorial work, Rubenoff is orchestrating the agenda for AuSM’s Women & Automotive: Canadian Leadership Forum this March.

Further cementing the roster is the addition of longtime Automotive News reporter Arlena Sawyers, who became an AuSM Correspondent in 2017. 

Sawyers will be covering an in-depth retail automotive beat in 2018.

“We recognize that content is king when it comes to keeping our readership and audiences informed and up to date on important industry news,” said AuSM president Bill Zadeits. “These new roles and additions to our team continue in our longstanding commitment to strengthen our industry-leading coverage and serve our readers at the highest level.”

Stay tuned to AuSM for additional announcements associated with the new lineup for the year.

AuSM founder Ron Smith to retire Jan. 1

CARY, N.C. - 

Ron Smith, the founder of AuSM and its parent company, S&A Cherokee, has announced his retirement, which will be effective on Jan. 1.

Smith, who will remain a part-owner of S&A Cherokee in retirement, has gradually delegated day-to-day operational duties to fellow owners/principals Bill Zadeits and Chuck Norman over the past year.

“Ron is an incredible businessman, mentor, boss and partner, and an even better husband and father,” said Zadeits, who is the publisher of AuSM. “We hope to continue his legacy of providing excellent service and communications with the highest ethical standards to our clients and constituents.”

“I can’t say enough about what Ron has done for me professionally and personally,” said Norman. “It’s truly been an honor working with him, and after decades of hard work and sacrifice, he’s earned a rewarding retirement. We know he’s just a phone call or email away, but everyone on our staff wishes him their best.”

Smith will remain part of the S&A Cherokee management team, which includes Norman, Smith, Zadeits, Amanda Dunlap and Michael Colborn.

Smith founded public relations firm Smith and Associates in 1982, before starting Cherokee Publishing Company eight years later.  The activities of the PR firm and publishing company were then established as one business entity, as the company was rebranded S&A Cherokee in 2005.

The company now includes two divisions: S&A Communications, a PR and marketing firm; and AuSM, a publishing company that produces such publications as AuSM, SubPrime Auto Finance News, BHPH Report and AuSM Canada.

CMG also produces digital publications and organizes/operates automotive trade conferences, including Used Car Week.  

Lifetime achievement award

It was at this year’s Used Car Week conference where Smith was the recipient of the AuSM Lifetime Achievement Award.

AuSM correspondent Arlena Sawyers was on hand for the award presentation, and provided this recap below:

But before becoming a publisher and an entrepreneur, Smith was a journalist. He started the National Independent Automobile Dealers Association’s Used Car Dealer Magazine while working for the association.

After NIADA took the publication in-house in 1990 Smith shunned naysayers who said the industry didn’t need a publication dedicated to the used-car business. AuSM was born.

Smith recognized that the used-car industry was growing and evolving and he wanted to be a part of it.

“The manufacturers, the auction association, the independent dealers, the franchise dealers, all of those people,” have all been instrumental in that growth, Smith said. “We’ve been fortunate to see it grow dramatically.”

Smith said his staff is “outstanding” and that support of his wife Donna, helped his dreams become reality.

The AuSM Lifetime Achievement Award has been renamed the Ron Smith Lifetime Achievement Award.

Smith on AuSM Podcast 

Prior to Used Car Week, we recorded an intervew with Smith for the AuSM Podcast. 

Check out our conversation, recorded earlier this fall, below.

COMMENTARY: NRC/NAAA & future of change in auction space


This year’s annual conference partnership between the National Remarketing Conference and the NAAA Convention was a great example of a forward-thinking combination of two very strong brands.

As Dan Kennedy (formerly of GM, now with Jack Cooper Logistics), Mike Broe (formerly of Manheim and now president of AutoIMS), my wife and I sat at the grand banquet, we saw and discussed the transition of the industry from one generation to the next.

Now as Dealers Auto Auction here in Phoenix transitions to the Mumford and Gingras team, it’s clear that the industry’s future is bright, and we think more partnerships are coming in the future.

In keeping with that theme, as the discussions at the conference trended from blockchain to operational mobility and online selling, it was clear that the next generation needed to be a group of disrupters, as well as a group of traditionalists, to maintain the growth and vision needed to keep our industry viable.

With that said, I think the debate over which platform is better, in-lane or online, has made something very clear: There is a need and a place for both.

Over the past decade, NRC has focused on unique and thought-provoking topics and honoring the next generation of leaders while NAAA has focused on safety training, condition report writing, arbitration rules and related topics and honoring its past leaders. It’s a combination that I think blends the best of the past and the future.

In my view, online selling and in-lane selling are not in revolutionary, but rather evolutionary stages. Despite the continuing use of the new “disrupters” buzzword, I remember when that was synergies, economies of scale and many more.

OVE, OPENLANE and simulcast are examples of evolution, because the imaging, condition reports and related items are improving. But the nature of arrival times affects the quality and quantity of much of the dealer consignment at auctions in this country.

More importantly, even as auctions like DAASW have converted to high speed fiber and cat-6 interfaces with HD cameras, that doesn’t mean that the viewing end of the buyers or the online reps has the same totality of upgrades, thus somewhat devaluing the upside of those changes.

My vision for auction disruption has been within the operational areas of our industry, combining mobility with safety — another buzzword today that should never be a buzzword, but should have always been a fact of operational life.

It also amazes me that every auction in this country has not converted to operational mobility. So let me give you my thoughts on this concept.

— Vehicles arrive at check-in, and then a combination of check-in staff/CR writers check-in and CR dealer inventory with mobile devices. That is immediately sent to our website and to AutoIMS, and then they turn a corner and the same mobile devices image and upload standardized images, which again move wirelessly to all areas of our marketing platform.

— In the lanes, each lane leader has a mobile device to view run number assignments, announcements and related on each unit and to obtain emails for management on any issues relating to that unit. The ability to receive emails from the consignor or a buyer regarding that unit are also built into this system to increase customer service and reduce telephone calls.

— Of course, the repos, lease and factory units have different iterations of this process, but the mobile devices continue to create productivity and seamless platform integration there, as well.

The revolution, however, needs to be on the blocks and at our front counters.  

If Apple can create paperless retail stores, why aren’t we tying in bid numbers, (we already have them assigned to mobile devices) to electronic signings and eliminating invoices with each invoice and perhaps next week’s sale information, texted or emailed to the buyers?

If you’re talking about safety, think how many times our buyers cross the bidding lanes to sign an invoice.

With regard to the front counters, with the ability of operating systems to run on iPads, why are we still using hardwired PCs and “chaining” employees to desks and customers to lines?

For instance, here in Arizona, e-titles on the wholesale level are coming in 2018; how does that change the role of a title clerk and third-party services?

As always, this is just one man’s opinion and I am always here to listen to any comments at [email protected].


Jim DesRochers is a consultant with Dealers Auto Auction of the Southwest and was its longtime vice president and general manager. 

Porsche’s Heather Pullen receives Cox Automotive Community Impact Award at Used Car Week

PALM SPRINGS, Calif.  - 

On Thursday, Cox Automotive presented its 2017 Community Impact Award to Heather Pullen, national remarketing manager at Porsche Cars North America.

The award — sponsored by Cox Automotive brand, Manheim — was presented by Grace Huang, president of Cox Automotive Inventory Solutions, during an awards luncheon at Used Car Week.

The honor is given to a remarketing industry leader “for their outstanding contributions to the community and the innovative ways they collaborate with community partners to help further their missions,” according to a Cox Automotive press release.

Huang had the following to say about this year’s recipient:

"Heather's enthusiasm and passion for community service exemplifies the spirit of the Cox Automotive Community Impact Award," said Huang. "Community service is a guiding value for how Cox Automotive operates its businesses, and we congratulate Heather on her inspirational work."

Pullen has been with Porsche for more than six years. And although she is passionate about performance cars, “her real passion starts with horses,” according to the press release from Cox Automotive. She is an avid polo player. In fact, she and her husband, Randy Pullen, formed a charity in 2016 named . The charity is designed to give back to local charities in the Atlanta area by raising money through an annual polo event produced by Pony Up For A Cause.

The charity partners with Atlanta Ronald McDonald House (ARMHC) to support its mission in the local community. Since its inception, Pony Up For A Cause has raised more than $30,000 for ARMHC. 

Along with the award, in recognition of her leadership and commitment to “making a difference through community service,” Pullen’s charity will receive a $10,000 donation from Cox Automotive to further its work in the Atlanta area.

"Giving back to the community is simply part of the culture at Cox Automotive," said Pullen. "It is a sincere honor to be recognized, and I am humbled by the generosity of Cox Automotive."

Refresh of Thursday awards at Used Car Week

PALM SPRINGS, Calif.  - 

Included in the full itinerary today at  is the in-person recognition for the respective winners of three awards programs previously announced in AuSM magazine.

Those are:

  • Best Auto Auctions to Work For, which is sponsored by CARS Recon. They are being recognized during a breakfast at 7:30 a.m. (PT), which is also sponsored by CARS Recon.
  • Remarketing’s Under 40 awards, sponsored by Ally Auto, Cox Automotive, CARFAX and Equifax. They are being recognized during the NRC Awards Luncheon, which begins at 12:15 p.m. During that luncheon, there will also be a Cox Automotive Community Impact Award presented by Cox Automotive.
  • Women in Remarketing, which is sponsored by Ally. In addition to our annual Women in Remarketing panel (1:45 p.m.), Used Car Week will include a second Women in Remarketing session this year. That session is titled, "Hiring for the Future: The search for authenticity," and is set for 2:45 p.m.

There will also be a Lifetime Achievement Award Presentation at 11 a.m.

Maryann Keller, Lonnie Miller join Automotive Intelligence Summit lineup


AuSM is proud to announce two speakers already lined up for its 2018 inaugural (AIS), which will be held July 24-26, 2018 at the Raleigh Marriott Crabtree Valley in Raleigh, N.C.

Joining the lineup for AIS 2018 are:

  • Maryann Keller, Principal, Maryann Keller & Associates
  • Lonnie Miller, Principal Industry Consultant for the automotive sector at SAS

“The Automotive Intelligence Summit was created to be a foundation to foster a high-level meeting of the minds,” said Bill Zadeits, president of AuSM. “Having industry experts like Maryann Keller and Lonnie Miller on board is the most promising of starts toward achieving exactly that.

“Their respective experience and in-depth knowledge of the automotive industry sets the table for the type of educational content AIS 2018 has in store,” Zadeits said.

Keller has been in the auto industry for more than 40 years, including nearly three decades as a Wall Street analyst. She launched Maryann Keller & Associates in 2001 and is its principal.  

Keller has held board of directors positions with Dollar Thrifty, Lithia Motors, Falcon Financial and Sonic Automotive, in addition to her current board of director posts at AutoCanada, DriveTime and Lee Auto Group.

She was also on National Research Council panel from 1992-2001.

At SAS, Miller focuses on market opportunities and risks with emerging technology and competitive market dynamics in the auto industry while advising how to leverage analytical approaches to improve connected vehicle, smart mobility and customer experience strategies.

Prior to joining SAS, Lonnie held a variety of senior leadership roles with R. L. Polk & Co. (now IHS Markit). This included leading company’s Loyalty Management Practice, their Marketing and Industry Analysis unit and the company’s Analytical Solutions team.

For more information on AIS as the itinerary continues to develop, visit  and sign up to receive updates.

AIS 2018 is delivering the opportunity to connect with leading minds who are involved within the automotive, auto finance and transportation-related industries.

The event is an executive-level meeting designed for C-suite leaders who desire access to the best intelligence, data and analysis available.

Core content topics of AIS 2018 will include:

  • Predictive Analytics
  • Transportation Research & Insights
  • Connected Mobility
  • Economic Forecasts & Market Assessments
  • Fintech
  • Disruptors
  • Investment Capital
  • Mergers & Acquisitions
  • Compliance & Regulations

“AIS ’18 will focus on content and intel in areas where we are strongest- in the dynamic used car and auto finance markets and will look beyond those core areas to enhance and grow in sectors critical to executives at the top level of the OEM’s, dealerships, banks, finance companies, fleet, lease, rental, suppliers and more,” said Zadeits.

As an aggregator of the top industry minds, AIS 2018 will provide attendees an experience packed with powerful insights, information and knowledge that can make a significant impact on their business planning and success.

AIS 2018 organizers are leveraging experience and relationships from a wide swath of the automotive, financial and technology sectors to deliver a unique, three-day event that will give attendees a better understanding not only of what’s happening now, but also what’s ahead to keep you and your firm ahead of the technological curve.


What’s new at Used Car Week?

PALM SPRINGS, Calif.  - 

Flashback with me for a second.

It’s the first day of the fall semester at college. For the freshmen and transfer students, it’s a brand new environment and perhaps a brand new experience altogether.

For the sophomores, juniors and seniors, the start of a semester may be old hat.

But there are still new classes, new classmates, new lessons to learn, new memories to make and more fun to be had.

Well, Used Car Week is sort of like that. Except no pop quizzes, and we stay in hotels instead of dorms.

But nonetheless, each Used Car Week is a fresh start, no matter how many times you have attended the event (even for us organizers).

Each year brings a new twist. For this year’s highlights, see below.

New format

After Used Car Week 2016, our conference team analyzed data from post-event surveys and chatted with participants one-on-one.

What that uncovered was a need to expand the auto finance and repossessions topics, and adjust the certified pre-owned conference into a more comprehensive picture of the entire retail used-car market.

We hope the new and improved format will provide you with a more valuable experience. The conference will now be split into two blocks.

The first will consist of the Pre-Owned Con, the Auto Fin Con and the Repo Con.

The second will be National Remarketing Conference and NAAA Convention.

Participants will have the opportunity to attend either 1st Block, 2nd Block or both with an All Access registration.

And within each block, it’s “choose your own adventure.”

If you are a 1st-Block participant and want to attend a Pre-Owned Con workshop in the morning and an Auto Fin Con workshop in the afternoon, go for it.

Longer networking breaks

One addition you might notice in the agenda is that some (but not all) of the breaks between sessions are 45 minutes instead of 15.

This is designed to give attendees a bit more time to explore the expo hall, talk with exhibitors and spend some time networking.

After all, in addition to the great educational sessions and awards, one of the big benefi ts of Used Car Week is the chance to gather with your peers and meet some new business s.

Location, location, location

This year’s location for Used Car Week — The La Quinta Resort & Club — promises to make you stop to smell the flowers and take in the spectacular view of the Santa Rosa Mountains. We hope that in between educational sessions and networking events you’ll find some time to enjoy this gorgeous oasis in the desert.

The resort has a campus-like set-up, rather than one set hotel building. It’s also the first time Used Car Week has been held at this location.

Used Car Awards

Also making their debut this year are the Used Car Awards (UCAs). The UCAs will honor the dealers and executives making positive impacts and building great businesses within the used-car industry.

Recognizing excellence has long been a key part of Used Car Week’s annual agenda, and with the launch of the UCAs, those awards and recognitions will be grouped together during the Used Car Awards Luncheon

Awards that have traditionally been a part of the event and some relative newcomers will all be part of the new UCA luncheon.

New awards will also be a part of this combined effort on the part of AuSM, SubPrime Auto Finance News and other AuSM brands.

Among the new awards as part of the UCAs include:

• Franchise Dealer of the Year

• Independent Dealer of the Year

• And three tiers of Dealer Group(s) of the Year

The Used Car Awards will be presented during a luncheon sponsored by TradeRev during the First Block of Used Car Week on Tuesday.

Additional industry recognition and awards such as the AuSM Under 40, Women in Remarketing, Lifetime Achievement and the National Remarketing Executive of the Year will still be presented during the NRC/NAAA (Second Block) portion of the week.

All of the award winners and honorees during Used Car Week will be highlighted in a special December “Used Car Awards” edition of AuSM.

Extended Women in Remarketing content

In addition to our annual Women in Remarketing panel (1:45 p.m. on Nov. 16), Used Car Week will include a second Women in Remarketing session this year:

Hiring for the Future: The search for authenticity Nov. 16, 2:45 p.m.
Moderated by Kruse Control founder and chief executive officer Kathi Kruse, this panel will include:
• Carolyn Bogan, Vice President of Technology Services, KAR Auction Services
• Jeannie Chiaromonte, Vice President/National Remarketing Manager, Bank of America
• Samantha Zawilinski, Vice President of Account Services, Potratz Advertising

The panel will feature conversation focused on trends in recruiting and working in remarketing as the industry becomes increasingly technology-driven, the role of mentoring and developing women into industry leaders. The dialogue will also explore the impact of changing demographics.

For complete information on Used Car Week, visit or download the Used Car Week app for your smartphone.