Car Keys Express introduces new mobile-to-consumer service


Car Keys Express announced Wednesday that the company is extending its service by offering consumers on-site, instant automotive key replacement via an Uber-inspired webpage where users can choose from one of three service levels.

The levels of service include the following three options:

  • Priority— receive same-day service with ability to further upgrade to "Custom Critical" for service on nights and weekends.
  • Standard—pick a later time for service at a lower price.
  • Economy—meet a technician at one of their regularly scheduled stops, consumers get maximum savings.

"We've spent fifteen years perfecting a mobile solution for businesses to manage this increasing cost. It's grown us into a nationwide company and put us on Inc. Magazine's list of the fastest growing companies two years in a row,” Car Keys Express owner and founder Mark Lanwehr said in a news release. “Now we're offering consumers the same solution. Carmakers have had a virtual monopoly for decades. We're the first to bring it to consumers. With 250,000,000 North American drivers, it's a significant opportunity."

The company said it has been growing rapidly since the 2000s when carmakers began to add expensive features to keys.

"Increases in automotive key technology have driven up their cost. In the eighties, you'd pay a few dollars to replace a set of keys, today it can exceed a thousand dollars," added Lanwehr.

Record360 integrates app into loaner vehicle solution


Record360 recently announced it has integrated its asset documentation App into TSDLOANER, TSD’s cloud-based solution designed to track and manage rental and loaner car fleets.

With the addition of Record360, TSDLOANER users can now enhance the walkaround process within their loaner departments, the company said.

Both dealers and customers have the ability to digitize and time-stamp the condition of loaner vehicles in real-time.

At hand-off and upon return, these features can reduce unnecessary customer damage disputes or claims, according to Record360.

“Loaner vehicles traditionally have been a great way to provide a super-convenient, free service to valued customers when it’s most critical to them,” Record360 chief executive officer Shane Skinner said in a news release.

“An outstanding way to drive goodwill, the last thing any dealer wants is to have a good deed go punished through unnecessary claims or disputes. That’s a quick way to ruin a relationship. Record360 seamlessly optimizes the process of vehicle condition documentation with better clarity for both customer and dealer,” he explained.

TSDLOANER can help fleet owners manage loaner vehicles more efficiently by improving CSI, reducing liability, controlling expenses and enabling personalized paperwork processing.

Additionally, in the near future, the two companies also expect to integrate Record360 into the TSDRENTAL solution, according to Record360.

Donlen introduces new fleet data tool to boost productivity


Donlen has released FleetWeb Intelligence Visualization Suite, its latest solution in fleet performance management.

The tool can show intuitive charts and graphs that are designed to help fleet professionals improve productivity and reduce spending.

With the new solution, a fleet professional can quickly view important trends that impact their fleet and identify a fleet’s challenges, according to Donlen.

In addition to intuitive charts and graphs, the FleetWeb Intelligence Visualization Suite features seven visual dashboards built to cover all aspects of a fleet.

“Today, fleet professionals are responsible for managing more data than ever before. The Visualization Suite not only summarizes your fleet performance, but allows you to quickly analyze what is driving your performance, and provides insights that allow fleet managers to take action right away,” Donlen vice president of business analytics John Wuich said in a news release.

“Many customers who have used our Visualization Suite tell us that they are able to work more efficiently now as a result of this release. We will continue to develop these tools to make their jobs more efficient,” he explained.

For additional information about FleetWeb, visit .

Element unveils new insight service that integrates OnStar data


Element Fleet Management recently introduced Connected Data, a new service for fleet performance insights that streams vehicle data from both OnStar and other connected car systems in non-GM vehicles.

Connected Data gives fleet managers the ability to tailor analytics to meet common reporting and regulatory needs, according to Element.

The new service offers dealers a selection of different data s they can use to optimize their fleets. Users can explore odometer reporting, vehicle diagnostics and driver behavior data. 

Access to data s is available via Xcelerate, customized reports and Element strategic fleet consultants.

“Today’s fleets are in a unique position to harness the power of connected vehicles across an increasingly connected digital fleet workflow, one that integrates data from drivers, suppliers and the vehicle itself,” Element Fleet Management North America products and services senior vice president Michele Cunningham said. “Connected Data delivers just the subset of vehicle and driver data that customers need, making it easier to gain insights and take action in areas like optimal replacement, preventive maintenance, and assessing and mitigating driver risk and more.”

Connected Data is currently available in three packages: Odometer, Fleet and Safety.

The Odometer package provides mileage reporting compliance data and vehicle utilization insight. Fleet includes the offerings of the Odometer package, along with integrated location and diagnostics data.

The Safety packed is fitted with Fleet package data, in addition to driving pattern information used to identify high-risk drivers, help improve safety and reduce accident expense. The data covers hard braking, fast acceleration and speeding.

For additional information about Connected Data's offerings, visit .

LeasePlan grows business development team with new hire


LeasePlan USA has brought Michael Croft on to its to business development team, where he will work with companies in the Southwestern region.

Croft most recently served as vice president of sales for Element Fleet.

He joins LeasePlan while it is expanding its business development team in preparation for smart growth and future endeavors, according to the company.

“I knew right away Michael was a good fit for us,” said LeasePlan USA chief commercial officer Ricardo Fonzaghi in a news release. “Not only does he bring years of fleet expertise and a consultative mindset, he also possesses the passion and spark that clients need to achieve success.”

Croft's previous roles include director of strategic sales for Comdata and director of global sales at Vodafone.

“It is such an exhilarating time to join the LeasePlan team,” said Croft.

“The momentum and excitement at the company is unbelievable. I am looking forward to this next chapter in my professional career and the opportunity to help clients elevate their fleet to the next level,” he said.

Croft is an active member of NAFA Fleet Management Association and AFLA. His duties include being responsible for new business development in both California and Arizona.

Donlen offers solution to help fleets comply with new federal rule


Donlen recently announced that it has partnered with J. J. Keller to offer an electronic logging device (ELD) solution for fleets that will ensure they are fully compliant with the Federal Motor Carrier Safety Administration's (FMCSA) ELD rule.

Most motor carriers and drivers are required to use ELDs to record their hours of service by Dec. 18.

This partnership allows Donlen to offer customers a compliant ELD solution that is both simple and flexible for fleets, the company said.

“Donlen partnered with J. J. Keller because they're one of the top names in the industry for compliance,” said Donlen director of licensing services Brad Kacsh.

“Together we’re integrating hours of service data from their electronic logging device (ELD) into Donlen’s DriverPoint Telematics technology. This provides enhanced visibility and real-time access to HOS logs to ensure consistent compliance with FMCSA regulations,” Kacsh said. 

The integrated data collected from J. J. Keller ELDs into DriverPoint Telematics provides enhanced transparency and accuracy for hours of service logs, according to Donlen.

J. J. Keller ELDs are compatible with all vehicle classes (1-8) and can be installed in less than 10 minutes.

Additionally, the solution is backed by customer support services and compatible with Android iPhone and iPad devices.

For additional information regarding the FMCSA ELD regulations and Donlen’s ELD solution, visit donlen.com/blog/electronic-logging-device-regulations

Donlen brings aboard new client relations VP


Donlen recently announced that the company has brought on a new vice president of client relations to lead its team of national account executives.

Chosen for the position is Roger Setzke, who has more than 12 years of previous experience at Donlen and over 25 years of extensive sales leadership experience.

“Donlen continues to invest in high-performing fleet professionals,” Donlen senior vice president of sales and client relations Rachel Hands said in a news release. “Roger returns to Donlen with a wealth of experience and knowledge that will allow us to keep servicing our valued clients with a high degree of attentive service,” she said.

Setzke’s past roles include vice president of customer service at Union Leasing, Midwest sales manager for both BMW and Pep Boys and account executive at PHH, according to Donlen.

“I’m so excited to return to Donlen” Setzke said. “I feel like this is the opportunity of a lifetime and I look forward to again being a part of a technology focused company committed to providing industry leading fleet solutions for its customers.”

Additionally, Setzke is a member of the National Automotive Fleet Association and the Automotive Fleet Leasing Association.

“We look forward to the expertise, and leadership that Roger will provide to our National Account Executives,” added Hands.

Car Keys Express expands into London, its 1st overseas market


Car Keys Express has expanded the company’s international footprint further with the opening of its first European office, which will be in London. 

“This year, we pushed well beyond our core markets in the U.S. and, with the successful move into Canada, London is a natural first step to introducing our service to the overseas market,” Car Keys Express vice president of sales and marketing Michael Bliss said in a news release.

“It's clear there’s demand for our services worldwide. We were approached by a number of European businesses, at a variety of industry events, commenting on their need for a service like ours,” Bliss said. 

Car Keys Express’ initial rollout of service within its new market will begin in early 2018; logistical planning for the London office is in progress.

“While there are slight differences in the automotive security technologies used in Europe, it’s all basically the same,” said Mark Lanwehr, owner and founder of Car Keys Express. “Our engineers specialize in understanding these subtle differences, making us a perfect fit for expansion in the UK and beyond.”

Additionally, Car Keys Express said it will also form a European research and development division.

Currently, the company offers services in 48 U.S. states and five Canadian provinces, covering over 1,700 cities.

LeasePlan names senior VP to lead operations teams


LeasePlan USA has appointed a new senior vice president of operations to oversee the company’s teams that manage the lifecycle of its vehicles.

Chosen for the position is Juan Perez, whose leadership and management experience in logistics spans more than 25 years, according to LeasePlan.

“Juan is a true leader dedicated to our client’s successes,” LeasePlan USA president and chief executive officer Jeff Schlesinger said in a news release. “His attention to detail and dedication to operational efficiencies will launch LeasePlan and our clients even further into what’s next.”

In addition to the top-level operations leadership positions Perez has held previously, he also served in the United States Air Force for 20 years.

“Our aim as an operations team will be to advance innovation while maintaining the client experience that sets LeasePlan apart,” added Perez. “Our team is committed to delivering the promise to each and every client we serve.”

Donlen named one of Chicago’s best & brightest companies to work


For the third year in a row, Donlen has been recognized by the National Association for Business Resources (NABR) as one of Chicago's Best and Brightest Companies to Work For, the company recently announced.

Dolen and other winners will be honored at a symposium and awards celebration on July 17 at the Chicago Marriott Southwest at Burr Ridge.

"Employee satisfaction and development drives our award-winning culture here at Donlen," the company’s human resources business partner Kelly Elliott said in a news release. "We promote an empowering environment that gives our employees the resources and opportunities they need to find success, grow, and contribute to the exceptional fleet experience that Donlen provides our customers.

“We are honored to be recognized by the Chicago’s Best and Brightest organization and we thank our employees for their dedication and efforts to make Donlen a desirable and productive workplace.”

NABR selected this year's winning companies using an independent research firm that evaluates each company's entry in the following categories, according to Donlen:

—Compensation, benefits and employee solutions
—Employee enrichment, engagement and retention
—Employee education and development
—Recruitment, selection and orientation
—Employee achievement and recognition
—Communication and shared vision
—Diversity and inclusion
—Work-life balance
—Community initiatives
—Strategic company performance
—Best of the Best Small Business, Medium Business and Large Business.

“Profitability and stability is essential for businesses in today’s economic climate. Companies that recognize that their employees are the key to their success achieve staying power,” said Jennifer Kluge, president and chief executive officer of MBPA, an affiliate of NABR. “Our 2017 winners create their human resource standards to ensure employee satisfaction and they set standards for every business to aspire toward. We are proud to honor this year’s winners.”

For more information about the Best and Brightest Companies to Work For organization, visit .

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