Hertz appoints former Sam's Club/Walmart exec chief retail operations officer

ESTERO, Fla. - 

Hertz Global Holdings announced Wednesday that Paul Stone will join the company on March 6 to serve as executive vice president and chief retail operations officer, North America.

Stone, who began his career at Sam's Club/ Walmart as a store manager before transitioning to Western U.S. divisional senior vice president, brings more than 30 years of operational expertise from leadership roles with both Sam's Club/Walmart and Cabela's.

At Sam's Club/Walmart, Stone led operations for over 200 locations with more than 30,000 employees as Western U.S. divisional senior vice president.

"Paul is a proven leader with experience from arguably the top retailer (Walmart) and has success driving process excellence, developing top talent and building high-performing teams," Hertz president and chief executive officer Kathryn Marinello said in a news release announcing Stone’s appointment. "His sincere passion for people and his depth of operations expertise will be a tremendous asset to our already strong bench of talent."

Stone most recently served as senior VP and chief retail officer at Cabela's. In addition to strategy, he was tasked with providing service, people development and full-scale retail operations leadership.

Enterprise Rent-A-Car hunger relief initiative donates $20 million


The Enterprise Rent-A-Car Foundation announced Monday that it has donated a total of $20 million to food banks over two years as part of its Fill Your Tank initiative, which aims to provide $60 million to address food insecurity in communities served.

The companywide initiative was launched in 2016 to celebrate Enterprise's 60th anniversary over a six-year period.

The Enterprise Rent-A-Car Foundation will be distributing $10 million per year and will partner with hunger relief organizations Feeding America, Food Banks Canada and the Global FoodBanking Network, according to the company.

“We launched the Fill Your Tank initiative at the end of 2016 to shed light on an important issue and strengthen the communities where our employees live and work,” Enterprise Rent-A-Car Foundation senior vice president and executive director Carolyn Kindle Betz said in a news release. “Food insecurity is a critical issue in thousands of towns and neighborhoods around the world, and often, it's an issue that doesn't get the attention it deserves.”

In the program's first two years, in addition to gifting $10 million to local food banks and pantries in communities served by Enterprise, the company said it donated $5 million to Feeding America, $3 million to Food Banks Canada to support food banks across Canada, followed by $2 million to The Global FoodBanking Network to expand the operations of food banks in the U.K., Ireland, France, Germany and Spain.

Funds have been used to develop a six-year implementation plan to support Feeding America's senior hunger strategy, increase food acquisition and sharing for ten provincial associations in Canada and open a new logistics center in Germany, serving 180,000 people, according to the Enterprise Rent-A-Car Foundation.

“The Fill Your Tank initiative has made an impact on community food banks and pantries around the world, and we are thrilled to continue to work with our hunger relief partners in 2018,” added Betz. “Our employees have long supported food banks and pantries in the cities and neighborhoods we serve. We're continuously inspired by their good work.”

New service connects drivers with car rental agencies for free 1-way rentals


Global fleet logistics company Transfercar has rolled out new rental fleet relocation services in Chicago, Boston and Minneapolis that offers drivers free one-way car rentals.

In an effort to align rental car companies fleet relocation needs with consumer travel requirements, is working with various agencies to relocate their inventory via consumers rather than depend on trucks, trains or professional drivers.

“We've created a website that connects rental car companies needing to transfer their cars with travelers eager to drive them in exchange for a free trip,” Transfercar co-founder and chief executive officer Brian Karlson said in a news release.

“This model provides a win-win solution where travelers get the opportunity to get a free one-way car rental, while rental companies save big money on relocation costs. While drivers may be subject to very small mandatory taxes or fees, even if the rental rate is free, they will experience enormous savings.”

While small mandatory taxes, fees and charges imposed by airports or local and state government agencies may apply, Transfercar only requires that renters return their vehicles on-time and abide by any given miles restrictions, according to the company.

The Transfercar website currently offers rentals in Chicago, Boston or Minneapolis that need to be dropped off in Miami and Orlando, Fla., within three days.

Avis Budget launches lab for connected car innovation in greater Kansas City


Avis Budget Group announced Monday it has launched a “Mobility Lab” comprised of several locations and a fleet of 5,000 connected vehicles to test fully connected cars and operations in the greater Kansas City, Mo., area.

The new Mobility Lab features more than 20 Avis Car Rental locations, including the Kansas City International Airport, Nebraska’s Eppley Airfield and Lincoln Airport.

The Mobility Lab will provide Avis customers in the Kansas City area real-time inventory counts, mileage management and automated maintenance notification.

“Our Mobility Lab in the greater Kansas City area extends our next-generation mobility initiatives,” Avis Budget Group president and chief executive officer Larry De Shon said in a news release.

“The steps we’re taking with connected car and smart technologies will increase customer satisfaction as well as reduce operational costs in the near term, while also preparing us to meet the evolving needs of consumers, entrepreneurs, corporations and governments, like the City of Kansas City, a recognized global leader for its Smart City advancements,” he explained.

Information gathered from the Mobility Lab will be used to facilitate the enhancement and optimization of Avis’ fleet management capabilities, according to the company.

“Kansas City has a fully integrated suite of smart city initiatives in our community that make it a better place for our citizens and visitors,” Mayor Sylvester James said in the release. “Partnering with Avis Budget Group allows us to make that experience even more efficient and responsive to the needs of 21st Century Kansas Citians and our visitors.”

Additionally, the company announced in May it expects its U.S. fleet to increase by 50,000 more vehicles by early 2018.

TFS partners with developer to create mobile rental solution for rideshare drivers

PLANO, Texas - 

Toyota Financial Services (TFS) announced Wednesday a partnership with Launch Mobility to develop a product designed to make previously leased vehicles available for short-term rentals to rideshare drivers.

The companies are currently working on a pilot they expect to introduce to select markets by the end of the calendar year, according to TFS.

“We are uniquely positioned to meet the needs of drivers who are interested in ridesharing but lack an appropriate vehicle,” TFS president and chief executive officer Mike Groff said in a news release.

“TFS has the off-lease vehicles, Launch Mobility has the technology, and Toyota dealers have the geographic presence and unparalleled vehicle servicing capabilities.”

In addition to input from Toyota's network of dealers, TFS said development of the new product will include the use of resources across the Toyota organization such as its global Mobility Services Platform developed and operated by Toyota Connected.

“With its commitment to innovation, Toyota Financial Services is a great partner for our robust and flexible solution that enables clients to quickly launch, experiment, and scale in the mobility services space,” added Paul Hirsch, chief executive officer of Launch Mobility.

Enterprise Rent-A-Car Foundation gifts Nature Conservancy $30M for water project


The Enterprise Rent-A-Car Foundation announced a $30 million project donation to The Nature Conservancy on Monday.

The company’s donation will be spread across five-years and be used for a project designed to help protect and preserve four major rivers and watersheds throughout North America and Europe, including the Mississippi River and Colorado River.

“My family and our company have deep roots in St. Louis, and one of the world's greatest rivers runs right through our hometown,” granddaughter of Enterprise founder Jack Taylor and foundation senior vice president and executive director Kindle Betz said in a news release. “But in light of Enterprise's international expansion, it was important that this gift benefit communities and their surrounding environment worldwide. We hope it will help more and more people understand and support the critical role rivers play in our lives.”

The project is called the "Routes & Roots: Enterprise Healthy Rivers Project," and it will support The Nature Conservancy's long-term water resource management initiatives, which benefit 150 million people, according to the Enterprise Rent-A-Car Foundation.

“This contribution is one of the biggest gifts we have received in many years,” Mark Tercek, president and chief executive officer of The Nature Conservancy, said. 

“It will benefit both people and wildlife across two continents, while facilitating the sharing of best practices to drive global progress in conservation. This effort to preserve great rivers is about more than just protecting fresh water today – it also demonstrates Enterprise's leadership, vision and commitment to making a difference for the long term,” he continued. 

The $30 million project highlights the strategic importance of rivers and regional watersheds, the company said.

In addition to supplying drainage and outflow for rainfall and streams, they strengthen habitats, generate renewable energy and provide cost-efficient transportation options.

“Our philanthropic focus is not always directly related to our business, but instead reaches beyond to make a difference and improve the quality of life wherever our employees and customers live and work,” added Betz. “We're thrilled to support and partner with a world-class organization like The Nature Conservancy in this effort to help ensure that healthy rivers continue to enrich our lives for generations to come.”

The Enterprise Foundation is the philanthropic arm of the Enterprise Rent-A-Car brand and Enterprise Holdings.

Enterprise awards 14 auction partners for exceptional performance


Enterprise Holdings, owner of the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands, announced Thursday that it has honored 14 automotive auction partners with its 2017 Auction Achievement Award.

The annual program awards several auto auction partners for exceptional service, in two categories: whole-car auctions and damaged-vehicle auctions.

Recipients are recognized for their strong performance in areas such as communication, customer service, marketing and reconditioning, operational success and strategic planning, Enterprise said. 

“The Auction Achievement Award winners play an important role in our efforts to showcase vehicles in cities and regions across the country,” Enterprise Holdings vice president of vehicle remarketing Nate Lattimer said in a news release. “We created this award as a way to say thanks for the accomplishments of these valuable business partners.”

The 2017 Auction Achievement Award winners in the whole-car category include:

  • ADESA Los Angeles
  • Manheim Central California
  • Manheim Cincinnati
  • Manheim Dallas
  • Manheim Fredericksburg
  • Manheim Omaha
  • Manheim San Diego

The 2017 Auction Achievement Award winners in the damaged-vehicle category include:

  • Dealers Auto Auction of the Rockies
  • IAA Atlanta
  • Manheim Dallas TRA
  • Manheim NJ TRA
  • Manheim Southern California TRA
  • Manheim Tampa TRA
  • Metro Salvage Pool

Regional Enterprise Holdings teams will present their respective auction partner honorees with their awards, according to the company.

“Our Enterprise teams have terrific, long-term relationships with local auction operators so they are in the best position to nominate the best of the best for our Auction Achievement Awards,” added Lattimer. “Our auction partners are essential to our success and we're excited to recognize them for their commitment to quality and exceptional customer service.”

J.D. Power study ranks Enterprise highest in customer satisfaction

COSTA MESA, Calif. - 

For the fourth consecutive year, Enterprise ranks highest in overall customer satisfaction in the released Wednesday.

Enterprise has a score of 851 followed by National, Alamo and Hertz, with scores of 846, 828 and 822 respectively.

Despite increased airport passenger congestion and construction at airports, overall consumer satisfaction with rental car companies has improved in recent years, according to J.D. Power.

Increased satisfaction can be attributed to a sharp decrease in rental rates over the past four years, says J.D. Power travel practice lead Michael Taylor.

“Rental car satisfaction is improving, but it's not really the type of satisfaction increase rental car companies want to see,” Taylor said in a news release.

“Lower prices are having a positive effect on perceived value for renters, which is raising overall levels of satisfaction, but several other key quality measures—notably, wait times and problems with the pick-up and return processes—have not improved over the past four years. But cheaper daily rental rates overcome those negatives for most renters,” he explained.

Additionally, while price perceptions are found to have the most significant impact on the overall satisfaction of consumers, with a score of 787 versus 889, the study shows that renters who choose a rental car brand based on features and benefits are more satisfied than those who choose rental car brands based on price alone.

Something the study suggests can be largely attributed to increased passenger volume and construction at airports is that on average, the wait time to pick up a rental car has increased two minutes since 2013. According to the study. J.D. Power suggests longer waits times can be largely attributed to increased passenger volume and construction at airports.

The study found that of consumers who say they have experienced a problem renting a car, 20 percent reported a problem with the pick-up process, and 17 percent reported a problem with the return process.

Interestingly, 70 percent of renters who post online about their rental experience expect a response from rental car companies.

Car renter’s expectations far outpace those of hotel guests and airline passengers. Only 45 percent of both groups of customers look for a response, according to J.D. Power.

On average, the study found that satisfaction increases 63 points when a rental car company responds to a post. And if the issue is resolved, the satisfaction score increases 95 points.

The study is based on responses from consumers who rented a vehicle at an airport location from August 2016 through August 2017.

3 rental car companies, 1 automaker dominate customer loyalty rankings

WABAN, Mass. - 

ACE Rent A Car, Advantage Rent-A-Car, Mercedes-Benz and Fox Rent A Car are the top ranking retailers for customer loyalty, according to this year’s Temkin Loyalty Index, which examines the loyalty of 10,000 U.S. consumers to 329 companies across 20 different industries.

The three rental car companies and luxury automaker outpace retailers of all other industries for loyalty , including banks, fast food chains, grocery stores, insurance carriers, and TV and Internet service providers.

Temkin Group asked study participants how likely they are to exhibit five loyalty-related behaviors. The list of behaviors measured includes the following:

  1. Repurchasing from the company
  2. Recommending the company to others
  3. Forgiving the company if it makes a mistake
  4. Trusting the company
  5. Trying the company's new offerings

The study found that customers are most likely to recommend ACE Rent a Car, most likely to forgive both Advantage Rent-A-Car and ACE Rent A Car, and most likely to try a new offering from ACE Rent A Car and Advantage Rent-A-Car.

Additionally, each company is given a Temkin Loyalty Index (TLi) score to determine their ranking.

ACE Rent a Car recieved a 79 and Advantage Rent-A-Car came in with a 78. They were followed by both Mercedes-Benz and Fox Rent A Car with a score of 75.

Companies with the lowest index scores this year include TV/Internet providers Time Warner Cable, Comcast and Cox Communications. The retailers received scores of 36, 37 and 40, respectively.  

For additional information about index scores and this year’s full Temkin Loyalty Index report, .

Enterprise's 2017 disaster aid reaches $3M after Irma pledge


The Enterprise Rent-A-Car Foundation announced Wednesday it has pledged $750,000 to the American Red Cross and $250,000 to Americares to help communities devastated by Hurricane Irma.

The $1 million in donations from the philanthropic arm of the Enterprise Rent-A-Car brand will go towards relief efforts in both the Southeast U.S. and the Caribbean, the company said.

Enterprise's support for disaster relief now totals $3 million this year.

Following its Annual Disaster Giving Program donation of $1 million to the American Red Cross earlier this year, Enterprise gifted another $1 million to support Hurricane Harvey last month.

"We know firsthand how services from the American Red Cross and Americares can be life-changing and make a positive difference for disaster victims," Enterprise Rent-A-Car Foundation senior vice president and executive director Carolyn Kindle Betz said in a news release. "These are the communities where our employees and customers live and work, and we will continue to support the efforts of those organizations to help people in their times of greatest need."

Throughout Florida, Enterprise Holdings, owner of the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands, was forced to close more than 100 of its over 500 neighborhood and airport car rental locations due to power outages following the storm.

Currently, only more than half of the initially closed locations have resumed operations.

For Southeast Florida customers who rented vehicles but had to drop them off elsewhere, Enterprise Holdings' said it has waived the company’s one-way rental fees.

In the Caribbean, while the Enterprise location in Turks and Caicos has reopened, in Tortola, St. Maarten and St. Barths where some of the heaviest damage occurred, Enterprise Holdings' franchises still remain closed for inbound reservations.

Enterprise said it has started to work with neighboring partners in the recovery process and local customers in need of vehicle rentals.

Enterprise Holdings' franchise location employees in the Caribbean have continued to follow the ongoing storm activity to determine any potential need for additional closures within the region, according to the company.

на сайте