Vincentric reveals Best Value in Canada honorees


Toyota, Mazda and Ford were the top mainstream brands while BMW and Volvo took top luxury brand honors in Vincentric's fifth annual Best Value in Canada awards.

Honda also fared well, with four vehicles winning Vincentric awards.

At the manufacturer level, Toyota Motor Corp. led the way with eight winning vehicles, two of which came from its Lexus luxury brand. Ford’s F-Series pickups dominated the full-size pickup categories, taking home all three awards, while Mazda showed strength in the compact and subcompact segments.

“The data analyzed to determine our awards showed the broad range of high-value vehicles in the Canadian market,” Vincentric president David Wurster said in a news release. “When manufacturers measure and manage a vehicle’s total cost of ownership, they are able to consistently deliver high value to consumers.”

Using a statistical model and eight ownership cost factors, Vincentric identifies the winners by measuring which vehicles had lower-than-expected ownership costs given their market segment and price. Ownership costs measured were depreciation, fees and taxes, financing, fuel, insurance, maintenance, opportunity cost and repairs. Each vehicle was evaluated in all 10 provinces the Northwest Territories using a range of annual kilometer intervals and insurance profiles.

Additional information about the awards is available

Manitoba store wins vAuto’s Driven to Perform Contest


This week, TRADER Corp. revealed the winner of its 2015 Driven to Perform Contest, which debuted for the first time early last year and aimed to recognize the top performing dealer in Canada.

The company selected the honoree based on key performance metrics using the vAuto inventory management solution, including turn rate, average days in inventory, cost to market and price to market.

Receiving the award was Craig Dunn Motor City from Portage LaPrairie, Manitoba.

“We are excited to announce Craig Dunn Motor City as the winner of the 2015 Driven to Perform Contest,” said Robert Rath, vice president of business development at TRADER.

“When we compared their performance prior to using vAuto to where they are today, it’s really quite impressive to see the growth transition and efficiencies the product has created,” Rath continued.

The store, part of the Murray Group of dealerships, has been a vAuto subscriber for more than years and is located 100 kilometers outside of Winnipeg.

“I was surprised by the results (of vAuto). It’s absolutely the only reason I can remain competitive outside of major metro (Winnipeg), especially in today’s economy where there may be less consumer demand,” said Tyler Dunn, sales manager of Craig Dunn Motor City.

TRADER explained the dealership recognized their biggest challenge prior to using vAuto was the high cost of advertising inventory to attract customers outside of its local market. The company indicated store managers knew they needed to find more efficient ways to attract these customers in order to decrease their average days in inventory and increase their turn rates.

TRADER reiterated vAuto is the only inventory management solution on the market that integrates live local market data powered by With more than 8,500 dealerships subscribing to vAuto in North America, the solution can offer unique tools to help dealers make better and faster sourcing, appraising and pricing decisions.

“We needed a way to attract customers without spending thousands of dollars marketing every single unit,” Dunn said. “vAuto helped us realize that the only way to do this was to not only source the right vehicles that are in demand in our market, but to find the perfect price to market those vehicles right off the bat, even if it meant pricing our inventory lower than market average.”

Dunn admitted that while it did take some time to get a buy in from his team, vAuto has made a huge impact on his dealership performance, bringing in more and more customers from surrounding areas.

“Since using vAuto, we’ve improved our volume and gross per unit every year, the sales guys are happy, the customers are happy, and we continue to sell more cars,” Dunn said.

TRADER recently kicked off the second annual Driven to Perform Contest and invited all qualified dealerships to participate. The winning dealership will receive its current vAuto subscription free for 2017.

For more information and to sign up, .

AR Canada’s 2016 class of Remarketing’s Under 40


We gave a call for nominations for Remarketing’s Under 40, and were impressed by the number of submissions that came through. Our readers were intent to point out the best and brightest in the industry, and we thank you for your support and participation in honoring the following remarketing leaders.

The following group of 21 industry stars includes digital marketers, auction managers, dealers, sales professionals and more. Without all these players, the automotive remarketing industry wouldn’t have turned into the massive, successful market it is today.

Read more ...


Jamie Barbour
Jamie Barbour

Director, Operations & Human Resources, Jim Peplinski
Leasing Inc.

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Craig Clowes
Craig Clowes
Founder & CEO,
Canada Car
Loans Inc.

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Cody Green
Cody Green
Founder and
Canada Drives 

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Shane Hambly
Shane Hambly
Vice President, 

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Matt Lawson
Matt Lawson
Director of Sales, National Dealer Groups,

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Mathieu Leclair
Mathieu Leclair
Dealer Principle, Chomedey Hyundai, and Founder, 

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Serge Ledeaev
Serge Ledeaev
Dealer Principle,
Apollo Motors

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Mark Lensink
Mark Lensink
Dealer Principal,
Kia of Hamilton

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Sean Liptay
Sean Liptay
Co-Founder/CEO, Selectbidder

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Elizabeth Maishlish
Elizabeth Maishlish
In-House Legal Counsel, Alberta Motor Vehicle Industry Council (AMVIC)

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Sean MacKenzie
Sean MacKenzie
Operations Manager, ADESA Vancouver

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Shannon Milo
Shannon Milo
General Manager,
VOS Motors

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James Murphy
James Murphy
Acting General
ADESA Halifax
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Katie Naughton
Katie Naughton
401 Dixie Kia

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Jordan Rees
Jordan Rees
Chief Executive
Officer, Auto
Careers Group 

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Brian Sencich, CSP
Brian Sencich, CSP
Senior Sales
Manager, Ontario
Dealer Groups, 

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Christina St-Germain

General Manager, Manheim Montreal

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Jaime Tekela
Jaime Tekela
Pre-Owned Operations, Pfaff Automotive Partners

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Ryan Thompson
Ryan Thompson
Head of Sales,
Kijiji Autos 

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Nicholas Williams
Nicholas Williams
Co-Founder & Managing Partner, Convertus

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Payam Zareian
Payam Zareian
Tip Top Auto

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Ford of Canada reveals 2015 Auction Quality Award winners


Ford Motor Co. of Canada is taking the time to honor its top-performing auction partners. The automaker recently announced the recipients of the 2015 Auction Quality Award and the 2015 Reconditioning Excellence Award.

The Auction Quality program is designed to assess and evaluate the service provided at each Ford sponsored auction facility. The program encourages the auctions to provide a high-level of service as it relates to the standards and metrics established by Ford of Canada. All ADESA Canada auction locations, as well as two Manheim Canada auctions (Manheim Toronto and Montreal) participated in the 2015 program.

The Ford Auction Quality Awards are given in recognition of the facilities’ outstanding contribution to auction quality excellence. Performance is measured by evaluating operational processes coupled with measuring satisfaction scores from Ford of Canada dealers across Canada.

Auctions are divided in two categories to compete for the Auction Quality and Reconditioning Excellence Awards. Group A includes larger auctions, while Group B includes smaller auctions that host Ford-sponsored sales.

Ford of Canada has compiled the results from 2015 and announced the below recipients of the 2015 Auction Quality Award and Reconditioning Excellence Award.

The 2015 Auction Quality Award winners are:

Group A:  ADESA Montreal, with an overall score of 9.02 on a 10-point scale

Group B:  ADESA Quebec City, with an overall score of 9.00 on a 10-point scale

Ford of Canada congratulated the leaders of the winning auctions on a fantastic year. ADESA Montreal is led by Simon Robitaille; ADESA Quebec City by Daniel Demers.

The recipient of the 2015 Reconditioning Excellence Award is the facility that achieved the highest satisfaction rating in the area of automobile reconditioning from Ford of Canada Dealers over the course of 2015.

The winner of the 2015 Reconditioning Excellence Award is:

ADESA Halifax, with an overall score of 5.00 on a 5-point scale

Ford of Canada recognized and further applauded the continued efforts of both ADESA Quebec City and ADESA Halifax by honouring them with their 2nd  and 5th consecutive award wins, respectively.

“We thank our Ford Sponsored Auction partners, from both ADESA and Manheim, for their continued commitment of delivering exceptional services. Their contribution has been instrumental in ensuring that we continue to offer our customers an impressive selection of high quality, pre-owned vehicles,” concluded Doug Collis, Ford of Canada’s remarketing sales manager.

Civic, CX-3 honored by AJAC as best new vehicles


The Automobile Journalists Association of Canada, or AJAC, announced the nine best new car category honorees this past November, and the organization revealed the two final winners at the Canadian International AutoShow in Toronto late last week.

AJAC has named the Honda Civic the 2016 Canadian Car of the Year, while the Mazda CX-3 took home the award for 2016 Canadian Utility Vehicle of the Year.

The two models were category winners, as well: the Honda Civic in the Best New Small Car segment, and the Mazda CX-3 for the Best New SUV/CUV (under $35,000) category.

The nine “Best New” category winners were eligible for the two awards; Volkswagen and Mercedes-Benz were double winners, and other brands recognized included Chevrolet, Honda, Kia, Mazda and Volvo.

The popular Honda Civic took home top honors this year, and Jerry Chenkin, president of Honda Canada Inc., had this to say after hearing the news:

“On behalf of the thousands of Honda associated across the country including the more than 4,000 at our HCM facility who lead global production of the 10th generation Civic, I’d like to thank AJAC for this award,” he said. “The all-new Civic is the most innovative, ambitious and advanced iteration Honda has ever produced, setting a new benchmark in the compact car segment, and we’re both elated and humbled that AJAC has recognized this achievement.”

The new Mazda CX-3 was also honored at the AutoShow, earning recognition as the best new utility vehicle.

Vincent Reboul, director of marketing at Mazda Canada, said, “We are absolutely delighted that AJAC members have voted for the Mazda CX-3 as the Canadian Utility Vehicle of the Year. Being chosen over the very worthy competition we faced is a strong endorsement of everything the CX-3 brings to the table: show-stopping KODO design, excellent real-word fuel efficiency, thanks to SKYACTIV Technology, and all-weather capability with Mazda’s predictive i-ACTIV AWD system.”

AJAC will also announce the winners of its Canadian Green Car of the Year awards at the Vancouver International Auto Show in March.

Check out an earlier AuSM Canada story out for more on how AJAC chooses which vehicles to recognize as the best new models of the year. 


Mobials, honor ‘Dealership of the Year’ winners

LONDON, Ontario  - 

Mobials, the software developer behind car dealer review website, and, announced this week the winners of their 2016 Dealership of the Year Awards program.

To be considered, dealers must have demonstrated consistently high Reviewsii ratings for consumers satisfaction, that would have put them at the top of their class.

The Reviewsii rating is determined using an algorithm that factors the dealership’s average five-star consumer rating and the total number of reviews written about the dealership during the 2015 calendar year, the companies explained.

“On behalf of Mobials and I want to congratulate the winners and finalists of the 2016 Dealership of the Year Awards.  These dealerships are market leaders who recognize the benefit and power of online consumer reviews and the positive impact it can have on their business.” says Robert Rath, vice president of dealership products and business development at 

The 2016 Dealership of the Year Award winners and Provincial Finalists are:

Franchise National Winner:

Boyer Chevrolet Lindsay


Independent National Winner:

Haldimand Motors


Franchise Provincial Finalists:

Alberta:   Sherwood Honda

British Columbia:  Coastline Mazda

Manitoba: Murray Chevrolet

New Brunswick:  Moncton Honda

Nova Scotia: O’Regans Toyota Halifax

Ontario: Parkway Honda

Prince Edward Island:  Experience Hyundai

Quebec: Elite Kia

Saskatchewan: Saskatoon Motor Products

Reviewsii is available to dealerships across Canada.  Interested dealerships can sign up for free by visiting .  


ALG hands out 2016 Canadian Residual Value Awards


ALG announced winners of its eighth annual Canadian Residual Value Awards on Wednesday with Subaru and Land Rover taking top honors for mainstream brand and premium brand, respectively.

Analysts highlighted that Subaru repeated as the top-ranking marque among mainstream brands, claiming a total of three segment awards. The haul included the Subaru Outback, a perennial winner in the midsize utility (two-row) segment.

ALG noted that an all-wheel-drive strategy coupled with disciplined incentive spending continues to be the driving forces behind Subaru’s high residual values.

Land Rover’s top ranking among premium manufacturers marks the OEM’s second consecutive win.

Analysts explained that consumer demand for Land Rover products has increased following a newly expanded lineup and enhanced luxury amenities, resulting in limited incentive spending and high residual values. Land Rover models also won in two segments this year: Range Rover Sport and Discovery Sport.

Among mainstream brands, Toyota edged out Honda with a total of five segment awards, including the Tundra pickup truck’s seventh and the Tacoma’s sixth consecutive residual value award. Honda received segment awards for four of its models, including the redesigned Honda Pilot in the midsize utility (three-row) segment.

Other highlights include: The all-new Nissan Maxima’s top ranking in the full-size car segment, the Porsche Panamera’s first award for Porsche Cars Canada in the premium executive car segment, and the highly anticipated Mercedes-AMG GT S’s top ranking in the premium sports car segment.

ALG’s Canadian Residual Value Awards (RVA) recognize vehicles in 27 segments, ranging from city car to full-size commercial van, that are projected to retain the highest percentage of their manufacturer’s suggested retail price (MSRP) after a four-year period for mainstream brands and three-year period for premium brands.

This year’s recipients were chosen from 2016 model year vehicles that have shown strong value in their competitive segments. The awards will be presented to automakers this week at the Toronto Auto Show.

“Depreciation is the single biggest cost of vehicle ownership, and informed consumers understand the importance of resale value when making their purchase decision,” said Jim Nguyen, executive vice president and general manager of ALG.

“The ALG Residual Value Award is a meaningful achievement in the hyper-competitive automotive landscape,” Nguyen continued. “Residual values are a key indicator for the market success of a vehicle, factoring in quality, product execution and brand desirability as primary drivers of ALG’s forecast.”

Below is the full list of 2016 RVA winners:

RVA Overall

Mainstream Brand: Subaru

Premium Brand: Land Rover

RVA Mainstream

City Car: Nissan Micra

Subcompact Car: Nissan Versa Note

Compact Car: Subaru Crosstrek

Midsize Car: Honda Accord

Full-size Car: Nissan Maxima

Sports Car: Subaru WRX

Alt-Fuel Vehicle: Toyota Prius v

Minivan: Honda Odyssey

Subcompact Utility Vehicle: Kia Soul

Compact Utility Vehicle: Honda CR-V

Midsize Utility Vehicle - 2 Row: Subaru Outback

Midsize Utility Vehicle - 3 Row: Honda Pilot

Full-size Utility Vehicle: Toyota Sequoia

Off-Road Utility Vehicle: Toyota 4Runner

Midsize Pickup: Toyota Tacoma

Full-size Pickup: Toyota Tundra

Midsize Commercial Van: Ford Transit Connect

Full-size Commercial Van: Mercedes-Benz Sprinter

RVA Premium Segment

Premium Compact Car: MINI Cooper

Premium Midsize Car: Acura TLX

Premium Full-size Car: Hyundai Genesis

Premium Executive Car: Porsche Panamera

Premium Sports Car: Mercedes-AMG GT S

Premium Compact Utility Vehicle: Land Rover Discovery Sport

Premium Midsize Utility Vehicle - 2 Row: Land Rover Range Rover Sport

Premium Midsize Utility Vehicle - 3 Row: Lexus GX

Premium Full-size Utility Vehicle: Mercedes-Benz G-Class

9 honored by AJAC as best new vehicles on road


Auto dealers: Here are nine new cars you might want to begin focusing on in your sales department.

 has released nine “Best New” category winners for 2016, including double wins for both Volkswagen and Mercedes-Benz. 

The nine vehicles are now in the running for the overall Canadian Car of the Year and Canadian Utility Vehicle of the Year awards, which will be announced at the Canadian International Auto Show in Toronto in February.

For 2015, the Subaru Legacy was named the Canadian Car of the Year, while the Ford F-150 took home the award for utility vehicles.

AJAC will also announce the winners of its Canadian Green Car of the Year awards at the Vancouver International Auto Show in March.

How were the nine winners chosen? Well, the race was on when some of Canada’s best-known auto journalists gathered this past October in Clarington, Ontario for a four-day test-drive evaluation of brand-new or significantly changed models for an event known as “TestFest” held at the Canadian Tire Motorsport Park.

"TestFest is the most intensive new-vehicle evaluation process on the planet," said Gary Grant, co-chair of the Canadian Car of the Year committee. "No other organization employs such stringent testing methods to determine its award winners."

During the event, 71 auto journalists each drove vehicles in their categories — one after another on the same day and under the same conditions to ensure objective comparisons, AJAC shared.

"Our program is absolutely testing-based," said Justin Pritchard, also co-chair of the Canadian Car of the Year committee. "We have dozens of experienced vehicle testers driving dozens of vehicles, back to back, over the course of several days. This testing process generated 1,911 test drives, producing over 110,000 data points and 1,701 category ballots. It's important to note that every aspect of this testing data is shared online via our website, so shoppers can see how any given vehicle won its category, or how it stacked up to the category winner."

The results were tabulated by KPMG, which works with AJAC and its Canadian Car of the Year awards, and the categories cover segments ranging from Best New Sports/Performance to Best New SUV/CUV.

And most of these core categories are divided into price ranges to better provide fair and relevant comparisons, giving dealers another marketing tool when working with customers within a specific price budget. The winners are as follows:


Honda Civic

Volkswagen Golf Sportwagen 1.8TSI

Volkswagen Golf R

Mercedes-Benz AMG C-Class (C 63 S)

Mercedes Benz AMG GT (S Coupe)

Chevrolet Silverado

SUV/CUV under $35K
Mazda CX-3

SUV/CUV $35K - $60K
Kia Sorento

SUV/CUV over $60K
Volvo XC90 


2 Canadian dealerships recognized for website excellence

WELLFLEET, Mass.  - 

Two automotive retailers in British Columbia were recognized in the automobile category with a 2015 WebAward, which are presented annually by the .

The OpenRoad Auto Group notched an award, and U.S-based, The Gary Stock Co., was honored for its development of the website for Jaguar Kelowna, of Kelowna, B.C.

The Gary Stock Co. took home a 2015 WebAward for Outstanding Achievement in Web Development. The winning entry, as aforementioned, was the . The Gary Stock Co. was given the Automobile Standard of Excellence award.

The OpenRoad Auto Group, one of the fastest growing dealer groups in the country, also won a The dealergroup received this same award in 2014, as well.

 “It’s great that OpenRoad has been recognized for the continual development of a better online car shopping experience", says OpenRoad Auto Group director of marketing Ben Lovie. "Our Web strategy is simply to never stop exploring new ways to create a better online experience. I am particularly excited about Payment Engine, a new vehicle monthly payment shopping tool we launched this summer and a new project that is in the works and due for release later this year."

For more information on the 2015 WebAwards for auto,




Toyota takes home most Vincentric Best Value in Canada awards


Toyota, Lexus and Ram received top brand honors in this year’s Vincentric Best Value in Canada awards.

Announced late last week, Toyota took home the title of Best Value Passenger Vehicle Brand, while its luxury arm, Lexus, received the Best Value Luxury Brand award.

Ram was named the Best Value Truck Brand.

To gauge the winners, Vincentric measures cost of ownership in Canada using eight different cost factors: depreciation, fees and taxes, financing, fuel, insurance, maintenance, opportunity cost, and repairs.

Taking a look at the awards by model, Toyota was once again out on top with the most segment awards of any manufacturer. Its Toyota, Lexus and Scion brands won awards across multiple vehicle categories.

For example, the Scion iQ took home the honors in the micro car segment, and the Prius notched an award for the compact hybrid group. Toyota also made moves among the larger models, with the Highlander winning in the midsize crossover segment and the Sequoia taking home the award for the large SUVs.

“Several auto manufacturers had award winning vehicles across many vehicle segments," stated David Wurster, president of Vincentric. “Manufacturers are increasingly monitoring and managing total cost of ownership to better compete with their rivals while offering significant choices and value for consumers.”

Among the big winners was also the Volkswagen Group, which earned all of its seven awards in the passenger car category with winning vehicles from its Volkswagen, Audi and Porsche brands.

The Audi A3 won the award for premium compact sedan as well as premium convertible, and the A7 was tops in the premium large sedan category. VW notched awards for the convertible (Eos) and wagon (Golf Sportswagon). The Porsche Cayman took home honors in the premium sports car category, and the Panamera S E-Hybrid won in the prestige category.

Fiat Chrysler Automobiles, Honda Motor Co., Ford Motor Co., Kia Motors Corp. and General Motors also did well this year, with each manufacturer earning multiple awards.

To see the full list of 2015 Vincentric Best Value in Canada awards, as well as commentary and value ratings,