Sarah Rubenoff , Correspondent

These days, customer service is all about giving your clients what they want. Think about Amazon Wardrobe, for example. Now, Amazon Prime subscribers can get clothes delivered to their doorstep for free — and send them back for free if they don’t fit. Aly Jiwani, general manager of OpenRoad Auto... Read More

AuSM Canada Staff

As part of the roll out of KAR Auction Services’ new operating segment — KAR Remarketing Services — one of the top executives from ADESA Canada has a new position. As part of this organizational alignment, on Thursday Lisa Scott was named president of PAR North America, which is a U.S. provider of... Read More

AuSM Canada Staff

Earlier this summer, CarGurus released a study in the U.S. showing that for some used-car shoppers, it actually makes more financial sense for them to take a flight to a city where car prices are considerably less expensive. As it turns out, that was also the case for some shoppers in Canada.  Again, CarGurus... Read More

AuSM Canada Staff

Mercedes-Benz Canada recently announced that Groupe Park Avenue automobile consortium acquired Mercedes-Benz de Quebec, the dealer group’s second Mercedes-Benz franchise purchase. Groupe Park Avenue acquired its Silver Star Montreal dealership just last year. The group purchased Mercedes-Benz de Quebec... Read More

Technology brings blessings, challenges to dealers

Joe Overby, Senior Editor

Like many Canadian auto dealers, a hurdle that Mississauga Toyota has faced in the used-car market has been finding the right supply of pre-owned vehicles and at the right price to keep healthy margins. But another used-car dynamic shared by dealer principal Susan Gubasta poses as both a blessing and a... Read More

Joe Overby, Senior Editor

It’s a family matter at Hanover Honda in Ontario. Store president Larry Lantz runs the store alongside sons Rob (general manager) and Dave (sales manager). And the advantage to having family around? “Well, they’re very knowledgeable, but they work for peanuts,” Larry Lantz said with a... Read More

Porsche Cars Canada moves headquarters

AuSM Staff

Porsche Cars Canada recently moved its corporate headquarters to a new facility in Toronto that will also house the company’s first training center for personnel nationwide. The company's former head office had been in Mississauga since 2009. “Our new Canadian headquarters now incorporate a... Read More

Sarah Rubenoff , Correspondent

Treat your used and certified pre-owned vehicle customers the same way you treat your new-car customers. This seems to be a recurring theme at dealerships that sell certified vehicles. And the case is much the same at Toronto’s Lexus Downtown. But the luxury dealership that has been in business since 2011 takes it... Read More

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