Texas is the latest state for CarMax’s home delivery and expedited pick-up capabilities. In Texas, customers can now choose to experience the entire car-buying process from home and get delivery of the vehicle, with the ability to test drive prior to purchase.
Texas joins Florida, Georgia, Maine and North Carolina, as well as select cities in Alabama, Louisiana, Mississippi, New York and Virginia, for CarMax’s personalized car buying experience.
CarMax plans to take the new capability nationwide, with plans for the majority of CarMax customers to be able to use the service by February.
“This is the future of car buying,” CarMax president and chief executive officer Bill Nash said in a news release.
The company’s new personalized experience is now available in the following Texas areas: Houston, Dallas, Austin and Waco/Killeen. It is also available in Lubbock, Tyler and Corpus Christi, but home delivery is not yet available in those areas.
The “experience” will also launch in San Antonio in late October and also in El Paso and McAllen/Pharr, with home delivery not currently available in the latter two areas.
CarMax said specific offerings can vary by city. But its customers in these areas can now complete the entire car buying process from home. That includes financing, trade-in and paperwork without having to visit the store. They can receive delivery of their vehicle directly to their home or workplace, and they can test drive before purchasing.
Customers can now also perform a combination of online and in-store shopping. For customers who choose to complete some of the car-buying process from home, that includes expedited pickup at the store.
At any point in the purchase and financing process, customers can receive help from CarMax associates in-person and by phone, text or email.
“We’re delivering on an unmet customer need for a car buying experience that is flexible, convenient, and completely tailored to each customer,” Nash said. “This experience has been well-received by our customers who are excited about buying a car on their own terms.”