ADAM Systems, provider of dealer management solutions, recently announced that its DMS has been fully integrated with retention solution Xtime Spectrum, a Cox Automotive brand.
“We are excited to expand our already extensive offering to our client base. The ADAMConnect API continues to allow us to partner with industry leading solutions, like Xtime Spectrum, and work between our platforms in a transparent and secure manner that really brings value to Fixed Ops departments and their customers,” director of product management for the ADAM DMS platform John Cowan said in a news release.
Through a two-way exchange of data, the integration between ADAM Systems and Xtime can provide dealers enhanced customer relationships and retention.
“For a busy shop like ours, it is critical that we schedule service appointments accurately to meet our customer’s expectations,” said Premier Kia president Robert Alvine. “The seamless integration between Xtime and ADAM DMS expedites this process and allows our service advisers more time to give customers a higher level of service.”
The data exchange can help dealers speed up the service write-up process, giving staff more time to manage the service lane process, according to ADAM Systems.
“A great service experience doubles repurchase loyalty, and robust integration is critical," Jim Roche, Xtime senior vice president of marketing added. “Our goal is to help dealers build more value and convenience at every customer touch point, and we're thrilled to have ADAM as a technology partner to provide a better service to dealers and vehicle owners.”