Agero acquires Swoop to strengthen driver assistance services


Agero announced Tuesday that it has acquired San Francisco-based SwoopMe (Swoop), which provides web-based dispatch solutions for roadside assistance providers via its end-to-end dispatch management platform designed to help users optimize operational efficiencies.

While Swoop’s employees have joined Agero, it will remain an independently managed dispatch solution and maintain its current San Francisco presence.

“We are excited to bolster our service provider relationships by joining forces with the Swoop team, as we believe they’ve created the industry’s most innovative and comprehensive service provider platform,” Agero chief executive officer and president Dave Ferrick said in a news release. “The responsiveness and quality of the roadside service provider is central to customer experience and loyalty, and Agero remains committed to investing in and partnering with a multitude of dispatch platforms to ensure we deliver that premium roadside connection.”

In addition to its dispatch partner integrations, Agero said offerings from Swoop will complement the company’s existing roadside provider assets such as its RoadsideConnect app.

The Swoop acquisition also follows Agero’s recent launch of its proactive service response model and leading omni-channel experience.

“Joining Agero allows us to double down on our already powerful service provider offering. We will continue to work hand in hand with our service provider community to further develop a compelling solution for their operational and business needs,” added Swoop co-founder and chief executive officer Sameer Bhalla.  “We could not be more excited about coupling our unique platform with the resources, experience, and operational excellence of Agero’s team and business. We believe it represents a truly unique partnership in the industry that positions us well in the ever-changing automotive and insurance environment."

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