ELEAD1ONE recently announced a partnership with automotive recall news and data provider Recall Masters to integrate real-time vehicle recall lookup data into the company’s lane management application Service1One.
Getting recall status information via the app during the mobile check-in process not only saves time during the initial inspection stage but prevents potential upsets between dealers and their customers, according to ELEAD1ONE.
“Trust can be a hard thing to establish with service customers. To discover that their vehicle needs to stay in longer for a recall repair – or even worse – that they have a recall which the dealership failed to repair, is not exactly great for customer relations,” Recall Masters president Chris Miller said in a news release.
“Our integration with ELEAD1ONE’s Lane Management Application enables the dealership to inform customers about any open recall in real-time while the initial check-in and inspection are done. This then helps build trusting relationships between automotive dealers and their customers.”
The Service1One lane app provides advisors with customer service tools designed to streamline the lane process.
On the app, advisors can quickly access customer appointment information, service history, pricing menus, inspections and real-time recall information.
Additionally, the line items on the RO Summary Estimate can be easily added or removed so that customers always get an accurate quote.
“We all know that service lanes can get hectic. Our aim is to provide dealers with the tools to increase service efficiency and give customers the ultimate service experience,” said ELEAD1ONE partner Bill Wittenmyer. “With the huge level of vehicle recalls, informing customers of any that affect their vehicle can be a major pain point for most auto dealers. Service departments will greatly benefit from real-time recall status information integrated with our Service1One Lane Management App.”
For more information about ELEAD1ONE’s or the Service1One app, visit .
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